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How do I access On Demand programming?

Article Number: 47 | Rating: Unrated | Last Updated: Mon, Jul 28, 2008 12:00 AM

How do I access On Demand programming?

To access On Demand programming:

From your remote control, press the Menu button and use the arrow buttons to select On Demand, then press OK/Select.

Note: Depending on the type of remote control you have, you'll need to press either the OK or Select button to make a selection. Alternatively, your remote control may have a VOD or On Demand button. If so, you can press that button for quick access to On Demand content.

On Demand selections are identified as free, subscription-based, or require a one-time fee.
To view an On Demand program, use the arrow buttons to highlight the program you want to watch and press OK/Select.

The video you select is available for you to view for 24 hours from the time you initiate the selection. After 24 hours, you need to re-select the video if you want to see it again. If there is a fee for viewing the video, your account will be charged again if you re-select it after the initial 24-hour period has expired.

Having trouble viewing On Demand content?
Occasionally, you may experience issues when you attempt to access On Demand programming. Usually, the issue can be resolved by doing the following:

Unplug your router for 30 seconds.
Plug your router back in and try to view the On Demand program again.

Other things to check:
- If you have a Network Interface Module (NIM) at your location, make sure it is plugged in and all connections to it are secure.
- Check your router to make sure all connections are correct and secure.
- Make sure you have access to the On Demand programming you want to view. For example, to watch an HBO On Demand program, you must be an HBO subscriber.
- If you have a VoIP router, make sure the router Verizon provided you is connected first (before the VoIP router). Not doing so can degrade the quality of both your On Demand and Internet service.